Message +1 (803) 599-8078 – for a free trial, an order or setup help.
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How to reach us
Write to [email protected] – for privacy requests or anything that doesn’t fit a chat. WhatsApp is the fastest way to reach us.
Send an emailBefore you write
Many answers are already in our setup guide and the FAQ on each page.
Setup guideRefunds
Within 7 days of your order, under our money-back guarantee.
Refund policyRead more: what to include in your message
To help us answer in one go, tell us your device (for example, Fire TV Stick 4K or Samsung TV), the player app you use, and what you see on screen – a photo of an error message is perfect.
We will never ask for your bank PIN or online banking password. If you are unsure a message really comes from us, ask in the WhatsApp chat with +1 (803) 599-8078.
Start with a free trial
Ask for a free NXTV trial on WhatsApp and we’ll help you set it up.