Refund Policy

We want you to be sure before you pay. That’s why there is a free trial. If something still goes wrong after you order, this is how refunds work.

The 7-day money-back guarantee

If NXTV doesn’t work on your device and we can’t fix it together, we refund the full price of your plan. To use the guarantee, message us within 7 days of your order.

How to ask for a refund

1. Message us on WhatsApp at +1 (803) 599-8078 within 7 days of your order.
2. Tell us your device, the player app you use and what isn’t working. A photo of the screen helps.
3. Give us the chance to help first. Most problems are a setting in the app or the Wi-Fi, and we can often fix them in the chat.
4. If we can’t get it working, we confirm your refund in the chat.

How the refund is paid

We send the refund back to you in a way we agree in the chat, normally the method you paid with. How long it takes to reach you depends on that payment method. Your login stops working once the refund is sent.

What the guarantee doesn’t cover

• requests made more than 7 days after your order,
• changing your mind when NXTV works on your device, and
• plans that were suspended because the login was resold or shared publicly, as explained in our terms.

The free trial costs nothing, so there is nothing to refund for it.

After the 7 days

After 7 days we don’t refund unused time on a plan, except where the law requires it, or as described in section 10 of the terms. Since nothing renews on its own, you’re never charged for a plan you didn’t order.

Your rights

This guarantee is in addition to your rights under consumer protection law. It doesn’t replace them. If you’re unhappy with how a refund was handled, please message us first so we can put it right.